Frequently Asked Questions

Everything you need to know about your next mystery jersey.

What kind of shirts can I expect in my box?

Every box contains a 100% authentic, officially licensed sports jersey. These range from current season kits to iconic retro designs from professional leagues worldwide.

Can I choose which teams I do NOT want to receive?

Absolutely. On the product page, there is a 'Teams to Avoid' field where you can list any rivals or specific clubs you'd prefer not to have in your collection.

How do I know the jersey will fit me?

We use standard international sizing (S-3XL). If you are between sizes, we recommend sizing up for a more comfortable fit, as some athletic-cut jerseys can be slim-fitting.

How long does shipping take?

We typically process mystery boxes within 2-3 business days. Domestic shipping usually takes 3-5 days, while international orders may take 7-14 days depending on the destination.

What is your return policy for mystery items?

Due to the surprise nature of our products, we do not offer returns based on team preference. However, if there is a manufacturing defect or a sizing error on our part, we offer a full exchange or refund.

Are the jerseys brand new?

Yes, all jerseys included in our Mystery Boxes are brand new with original tags attached, sourced directly from authorized brand distributors.